General Questions

When should I arrive for my spa services?

We ask that you please arrive 15-20 minutes prior to your services. This time allows for you to fill out any needed client information, and change into a plush robe and slippers. We also offer a variety of complimentary beverages to help you unwind. Remember to drink plenty of water after all treatments to replenish your body’s natural balance.Please note that if you should arrive late, your service may be shortened due to availability.

When booking an appointment for a spa package or parties of 3 or more, clients will be asked to leave a credit card or gift card number to reserve their appointment. In the event a client needs to cancel the appointment, she/he must do so at least 48 hours before the scheduled service. Failure to do so will result in an automatic charge of 50% of the cost of the service cancelled.
We also reserve the right to serve you as a “walk-in basis” client only if you continuously cancel services

Gratuities are not included in our prices but are greatly appreciated.For outstanding service, the industry standard is on average 20%.
We are cash-only gratuity. Tips cannot be left on credit cards. Tip envelopes are provided at the front desk.

We do love children, but unfortunately our salon and spa facility cannot accommodate them. Children under the age of 13 will not be allowed in the salon and spa.

Because the spa environment should be a tranquil and stress-free environment, we request that cell phones are turned to silent or vibrate mode before entering the salon and spa area.

We love to show off our salon and spa. If you would like to take a tour, please be aware that not all rooms will be open to view and some guests maybe transitioning from one treatment to the next. Please allow our staff member to determine the best route for your tour.

Diana, the owner of Alesandra Spa & Salon, believes to succeed in this industry, it is necessary to actively participate in continued education. Trends, techniques, and fashion continually change. To keep up with these changes, one must be committed to a “school of life.”

Alesandra Spa & Salon was not just built, it was created with a personal touch. Enjoy Bruno Juvan’s artwork throughout the building. Artwork is available for purchase upon inquiries.

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